CYA Insurance Agency Privacy Policy
Privacy Policy for CYA Insurance Agency - Last updated: September 3, 2026
1. Introduction
CYA Insurance Agency (“CYA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit cyamarket.com, complete one of our insurance fact-finder forms, schedule an appointment, contact one of our agents, or otherwise request assistance with insurance coverage.
This policy applies to information collected through our website and related online services. It does not replace any separate privacy notice that may be required in connection with a particular insurance application, carrier, product, or transaction.
2. Information We Collect
The information we collect depends on how you interact with us.
Information You Provide
You may provide information such as:
• Your name, telephone number, email address, and mailing address
• Your date of birth, age, county, state, and ZIP code
• Household and dependent information
• Employment and income information relevant to insurance eligibility
• Current or previous insurance coverage
• Information about your doctors, prescriptions, health needs, or medical history
• Medicare eligibility and enrollment information
• Coverage preferences, budget, and insurance goals
• Appointment details and communication preferences
• Information included in messages, forms, emails, calls, or texts you send us
Please provide only the information requested and reasonably necessary for us to assist you.
Information Collected Automatically
When you use our website, we or our website providers may automatically collect limited technical information, including:
• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and time spent on the website
• Referring website or traffic source
• Links or buttons selected
• Cookie identifiers and similar usage information
We use this information to operate, secure, measure, and improve the website.
3. How We Use Information
We may use personal information to:
• Respond to your questions or requests
• Understand your insurance needs
• Compare available insurance products and carriers
• Help determine potential eligibility for coverage or financial assistance
• Prepare for an insurance consultation
• Schedule and manage appointments
• Assist with applications, enrollments, renewals, and ongoing service
• Communicate with you about your inquiry or existing coverage
• Maintain appropriate business and client records
• Improve our website, forms, services, and client experience
• Protect against fraud, misuse, security incidents, or illegal activity
• Comply with insurance, legal, regulatory, and recordkeeping requirements
We will not use sensitive health or financial information for purposes unrelated to assisting you with insurance services, operating our business, or meeting applicable legal requirements.
4. How We Disclose Information
We may disclose personal information when reasonably necessary to:
• Insurance carriers, plan administrators, underwriters, or enrollment platforms when you ask us to obtain information, compare coverage, or assist with an application
• Licensed CYA Insurance Agency agents who are assisting you
• Service providers that support our website, forms, scheduling, communications, recordkeeping, analytics, or business operations
• Government agencies, regulators, courts, law enforcement, or other parties when disclosure is required or permitted by law
• Professional advisers or parties involved in protecting our legal rights, preventing fraud, or responding to a security incident
• A successor organization in connection with a merger, acquisition, reorganization, or transfer of business assets, subject to applicable privacy requirements
We do not sell personal information for money. We do not rent personal information or sensitive health information.
5. Sensitive Information
Insurance assistance may require information about your health, prescriptions, income, dependents, or existing coverage. We use this information only as reasonably necessary to evaluate your needs, help compare available options, assist with insurance services, and comply with applicable requirements.
Submitting information through a fact finder does not enroll you in coverage and does not guarantee eligibility, pricing, benefits, or approval.
Please do not send Social Security numbers, payment-card information, medical records, or other highly sensitive documents through ordinary email or text unless a CYA agent has specifically instructed you to use an appropriate secure method.
6. Calls, Text Messages, and Email
If you provide a telephone number or email address, we may use it to respond to your request, communicate about appointments, provide requested insurance assistance, or service an existing client relationship.
Standard telephone, messaging, and data rates may apply. Consent to receive a call or text is not a condition of purchasing insurance. You may ask us to stop nonessential communications at any time.
We do not sell or share telephone numbers, text-message consent, or SMS opt-in information with unaffiliated third parties for their own marketing purposes.
7. Cookies and Website Analytics
Our website and its service providers may use cookies and similar technologies to:
• Keep the website functioning properly
• Remember preferences
• Understand how visitors use the website
• Measure website performance
• Identify and correct technical problems
• Protect the website against misuse
You can adjust cookie permissions through your browser or any cookie controls provided on our website. Disabling cookies may affect how certain website features operate.
8. Third-Party Services
We use third-party services to operate portions of our website and business. Information submitted through or transferred to these services is also governed by their applicable privacy practices.
These services may include:
• Wix — website hosting and operation
https://www.wix.com/about/privacy
• Jotform — insurance fact finders, intake forms, and AI assistants
https://www.jotform.com/privacy/
• Calendly — appointment scheduling
https://calendly.com/privacy
• Google Workspace and Google services — business email, documents, analytics, and related tools
https://policies.google.com/privacy
• Elfsight — display of Google reviews and website widgets
https://elfsight.com/privacy-policy/
• Insurance carriers and enrollment platforms — quoting, application, enrollment, or policy servicing
We encourage you to review the privacy policy of a third-party service before submitting information through it.
9. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Respond to your request
• Provide insurance assistance and ongoing client service
• Maintain appropriate business and transaction records
• Meet carrier, contractual, legal, regulatory, tax, or compliance requirements
• Resolve disputes and protect our legal rights
Retention periods vary depending on the type of information, the service involved, and applicable requirements. When information is no longer reasonably needed, we may delete it, securely dispose of it, or retain it in a deidentified form.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.
No website, email system, electronic transmission, or storage method can be guaranteed to be completely secure. You should use care when sending sensitive information electronically and contact us if you believe information submitted to CYA may have been compromised.
11. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have the right to request that we:
• Confirm whether we process your personal information
• Provide access to certain personal information
• Correct inaccurate information
• Delete certain information
• Provide a portable copy of certain information
• Restrict or withdraw consent for certain uses of sensitive information
• Opt you out of certain forms of targeted advertising, sale, sharing, or profiling if applicable
These rights may be subject to exceptions under insurance, financial-services, health-information, recordkeeping, fraud-prevention, and other applicable laws.
To submit a privacy request, email trent@cyamarket.com or call 405-401-6373. Please describe your request clearly. We may need to verify your identity before completing it.
If we cannot fulfill a request, we will explain the reason when required. Where applicable, you may appeal a decision by contacting us again and clearly stating that you are submitting a privacy appeal.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
12. Children’s Privacy
Our website and insurance services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website.
Parents or legal guardians may provide information about dependents when it is reasonably necessary to evaluate family insurance coverage. If you believe a child has submitted personal information directly to us without appropriate authorization, please contact us so we can review and address the situation.
13. External Links
Our website may contain links to insurance carriers, government websites, scheduling services, social networks, or other third-party websites. We do not control the privacy, security, accuracy, or content of those websites. Visiting an external website is subject to that website’s own policies and terms.
14. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. When we make changes, we will revise the “Last updated” date at the top of this page.
Material changes will apply only as permitted by law. We encourage you to review this page periodically.
15. Contact Us
For questions, concerns, or privacy requests, contact:
CYA Insurance Agency
7101 NW Expressway, Suite 750
Oklahoma City, OK 73132
Email: trent@cyamarket.com
Phone: 405-401-6373
Website: cyamarket.com
CYA Insurance Agency is a licensed independent insurance agency serving clients in Oklahoma, Texas, and Florida.