1. Introduction
CYA Insurance Agency ("CYA Market," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cyamarket.com or interact with us in connection with our insurance services. Please read this policy carefully. If you do not agree with its terms, please discontinue use of the site.
2. Information Collection
We may collect the following types of information:
Information You Provide Directly
- Full name, date of birth, and contact information (phone, email, address)
- Health status and medical history (when completing insurance fact finder forms)
- Household and dependent information
- Financial information relevant to insurance eligibility (income, employment)
- Medicare or existing insurance coverage details
Information Collected Automatically
- IP address and general location data
- Browser type and device information
- Pages visited and time spent on our site
- Referring URLs
- Cookie and tracking data (see Section 6)
3. How We Use Your Information
We use the information we collect to:
- Evaluate your insurance needs and provide quotes
- Connect you with licensed insurance agents
- Communicate with you about your inquiry, policy options, or appointments
- Maintain and manage client records in our CRM system
- Comply with applicable state and federal insurance regulations
- Improve our website and user experience
- Respond to your questions and requests
We do NOT sell your personal information to third parties.
4. How We Share Your Information
We may share your information with:
- Insurance carriers and underwriters
— to obtain quotes or bind coverage on your behalf
- Licensed agents
— members of our team who assist with your coverage needs
- Service providers
— third-party tools we use to operate our business (see Section 5), bound by confidentiality obligations
- Legal or regulatory authorities
— when required by law, court order, or to protect our rights
We do not share your information for marketing purposes with unaffiliated third parties without your consent.
5. Sensitive Health Information
Because we assist clients with health and Medicare insurance, you may provide sensitive health-related information through our intake forms. We treat this information with strict confidentiality and use it solely to assist you in finding appropriate coverage. We do not sell or rent health information under any circumstances.
6. Third-Party Tools and Services
Our website and operations use the following third-party services, each with their own privacy practices:
- Jotform — used for online intake forms and AI agents (Charlie and Everly). [Jotform Privacy Policy](https://www.jotform.com/privacy/)
- Wix — our website platform. [Wix Privacy Policy](https://www.wix.com/about/privacy)
- Elfsight — used to display Google Reviews on our homepage. [Elfsight Privacy Policy](https://elfsight.com/privacy-policy/)
- Calendly — used for appointment scheduling. [Calendly Privacy Policy](https://calendly.com/privacy)
- Google Workspace — used for business email. [Google Privacy Policy](https://policies.google.com/privacy)
7. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience.
These may include:
Essential cookies — required for the site to function
Analytics cookies — to understand how visitors use our site
Third-party cookies — placed by embedded tools such as Elfsight
You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and support ongoing insurance relationships. You may request deletion of your information at any time (see Section 9).
9. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
10. Your Rights and Choices
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
11. Rights Exercise
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.
Access the personal information we hold about you- Correct inaccurate information- Request deletion of your information- Opt out of certain data uses- Receive a copy of your data in a portable format
Texas residents: Under the Texas Data Privacy and Security Act (TDPSA), you have specific rights regarding your personal data. To exercise these rights, please contact us using the information below.
To submit a request, email us at trent@cyamarket.com or call 405-401-6373. We will respond within 45 days.
12. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top. We encourage you to review this policy periodically. Continued use of the site after changes constitutes acceptance of the updated policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
CYA Insurance Agency
Email: trent@cyamarket.com
Phone: 405-401-6373
Website: cyamarket.com
CYA Market is licensed to sell insurance in Oklahoma, Texas, and Florida.